Main Duties

• Servicing and maintaining our ranges of Machine Tool products.
• Attending faults, diagnosing problems, and rectifying machines. Replacing parts, as necessary.
• Liaising with Technical support, Service Management and Customer Services.
• Undertaking planned maintenance of machines.
• Identifying any parts required and order via Service and/or Spares department.
• Rebuilding of automatic indexing heads with appropriate training from the Principal.
• Carrying out Renishaw Ballbar Callibration.
• Be an integral part of a project installation team
• Provide technical support to colleagues within the Service & Engineering functions.
• Support & assist technical support engineers as and when required.
• Build relationships with colleagues and customers to improve results.
• Explaining machine faults, findings and repairs undertaken to customers. This may be in the form of a written report.
• Mentoring junior engineering technicians, trainees & apprentices.
• Understand the needs of our customers and market sectors.
• Check and adjust machine geometry on all machine within the TW Ward product range

Required Skills & Experience

• Mechanical engineering apprentice trained.
• Manufacturing engineering / Machine Tool background
• Minimum of 7 years’ Service Engineer, Machine Tool experience
• Basic electrical knowledge
• Thorough knowledge of hydraulic and pneumatic systems
• Good understanding of CNC control systems
• IT literate
• Up to date industry knowledge and working with H&S legislation
• Full, valid driving licence.

Personal Qualities & Attributes:

• Able to work on own initiative, with minimal supervision, and provide our customers with the highest levels of service possible.
• Good communication skills
• Flexible attitude to hours of work (out of hours and weekends)
• Able and willingness to work and stay away from home.
• Team player
• Demonstrate Team Leadership
• All tasks completed correctly and on time including all required paperwork
• Remaining calm and professional at all times.
• Always promote a positive and professional Company image.

*Strictly no agencies*

Main Duties

• Servicing and maintaining our ranges of Machine Tool products.
• Attending faults, diagnosing problems, and rectifying machines. Replacing parts, as necessary.
• Liaising with Technical support, Service Management and Customer Services.
• Undertaking planned maintenance of machines.
• Identifying any parts required and order via Service and/or Spares department.
• Explaining machine faults, findings and repairs undertaken to customers.
• Good understanding of the needs of our customers
• Providing great customer service and achieving high customer satisfaction/ feedback
• Identify sales opportunities and pass these onto the Sales department

Required Skills & Experience

• Electrical engineering apprentice trained.
• Manufacturing engineering / Machine Tool background
• Minimum of 5 years’ Service Engineer, Machine Tool experience
• Basic mechanical knowledge
• Understanding of electrical wiring diagrams
• Understanding of CNC control systems
• IT literate
• Up to date industry knowledge and working with H&S legislation
• Full, valid driving licence.

Personal Qualities & Attributes:

• Able to work on own initiative, with minimal supervision, and provide our customers with the highest levels of service possible.
• Good communication skills
• Flexible attitude to hours of work
• Able and willingness to work and stay away from home
• All tasks completed correctly and on time including all required paperwork
• Team player
• Working alongside junior engineering technicians at times and on certain jobs as part of their training.
• Remain calm and professional at all times.
• Always promote a positive and professional Company image.

*Strictly no agencies*

Main Duties

• Servicing and maintaining our ranges of Machine Tool products.
• Attending faults, diagnosing problems, and rectifying machines. Replacing parts, as necessary.
• Liaising with Technical support, Service Management and Customer Services.
• Undertaking planned maintenance of machines.
• Identifying parts required and order via Service/Spares department
• Explaining machine faults, findings and repairs undertaken to customers.
• Good understanding of the needs of our customers
• Providing great customer service and achieving high customer satisfaction/ feedback
• Identify sales opportunities and pass these onto the Sales department

Required Skills & Experience

• Mechanical engineering apprentice trained.Manufacturing engineering / Machine Tool background
• Minimum of 5 years’ Service Engineer, Machine Tool experience
• Basic electrical knowledge
• Working knowledge of hydraulic and pneumatic systems
• Good understanding of the needs of our customers
• IT literate
• Up to date industry knowledge and working with H&S legislation
• Full, valid driving licence.

Personal Qualities & Attributes:

• Able to work on own initiative, with minimal supervision, and provide our customers with the highest levels of service possible.
• Good communication skills
• Flexible attitude to hours of work
• Able and willingness to work and stay away from home.
• All tasks completed correctly and on time including all required paperwork
• Team player
• Working alongside junior engineering technicians at times and on certain jobs as part of their training.
• Remain calm and professional at all times.
• Always promote a positive and professional Company image.

*Strictly no agencies*