News
Published: 6th April 2020 Author: anthony cogswell
Dear Valued Customer
We trust and hope you, your families and colleagues are safe and well.
Following the March communication regarding the Covid-19 pandemic, we continue to follow and monitor the government advice to support our customers, whilst ensuring the safety of our colleagues. As we all continue to work through these challenging and difficult times, we would like to take this opportunity to update you on the current status at Ward CNC.
Remote Working
All employees who can are now working remotely, with a skeleton staff on site in Sheffield operating on a rotational basis to ensure the full needs of our customers can be met.
Daily Management Call
Our Senior Management Team participates in a daily call to discuss the latest guidance, whilst continuing to monitor and implement our operational objectives; ensuring we have the required resources available to safely support all customer needs.
Daily Employee Communication
A daily update is issued to all staff following the management call. This ensures close communication and regular business updates are provided to the entire Ward CNC team. This update also includes the latest government and NHS advice, as well as a Q&A forum for employee feedback.
Our Commitment to You
We continue to maintain a high level of communication with our customers, not just in these unprecedented times. Recently we have seen some fantastic examples within our industry sector and our customers; many of whom are participating in Government Ventilator Challenge, pulling together to support those in need. Ward CNC is fully confident in our ability to support all our customers to keep their production running.
Service Enquiries & Installations
We continue to take service enquiries as usual with contact details provided below. We are reducing engineer travel where possible and our teams working on site will adhere to the lone working and social distancing practices in addition to presenting our COVID-19 form to site for authorisation.
T: 0114 252 5066 / 07923 253 571
Spare Parts
We are pleased to confirm that our Spare Parts department is open as normal and we will endeavour to provide your parts safely to you as quickly as possible
T: 0114 252 5079
Technical Support
Our Technical Support team remain fully operational as the first point of call to provide solutions for our customer’s engineering queries on the details below
T: 07860 677398
New & Used Machine Tool Enquiries
Our Sales Operation team are working remotely and continue to interact with customers on new and existing enquiries. Our team will welcome the opportunity to discuss your machine tool requirements, including over 60 machines available from stock and on a short lead time.
Our Sales Operation team consists of your local Area Business Manager, Head of Strategic Accounts & Projects and Head of Used Machinery, who collectively possess over 160 years of machine tool experience, with expertise in Key Markets, including: Aerospace, Automotive, Defence, Engineering, Medical, Nuclear and Oil & Gas.
Please find details of our Sales Operation team here https://wardcnc.wpengine.com/meet-the-team/ or contact the below for any enquiries
T: 07525 811 444
If you have any general enquiries, please give us a call on 0114 276 5411 or visit www.wardcnc.com for further updates
We would again like to wish all of you, your families and businesses well and to stay safe during this difficult time.
The Ward CNC Team
Last Updated: March 11, 2024
