Ward CNC Launches Technical Support Team

Ward CNC strengthens its service proposition and technical capabilities with the launch of a new dedicated customer technical support team.

The Sheffield founded organisation, which boasts over 140 years heritage has added to its vastly knowledgeable and experienced team of 16 service engineers and 3 application engineers, with the internal promotion and appointment of Jason Kahler in the position of Technical Support Engineer.

Jason, who has spent over 32 years at Ward CNC, starting as a Mechanical Engineer Apprentice has undertaken various roles in the company, including 18 years in his most recent role as a Senior Engineering Technician. His primary responsibility in his new role will be to provide technical support to customers and colleagues.

Speaking on the appointment, Ward CNC’s Head of Technical Engineering Mario De Vito commented “Speaking on behalf of the whole team at Ward CNC, we are delighted that Jason has taken this opportunity, as he will not only be the first point of contact to provide solutions for customer’s engineering queries, but will also add great value across the business with all other technical engineering issues.

Given Jason’s apprentice trained background and his many years of experience at Ward CNC, he was always a front runner for the position and will continue to be a great asset for the company.”

Mr De Vito, who himself has over 38 years of CNC Machine Tool experience and heads up the Technical Support team adds “Jason is the first appointment in the new Technical Support team and with his expertise already on-board, we are in a prime position to expand the team further.

The next phase is to appoint an additional Technical Support Engineer with a strong electrical background to supplement Jason’s vast mechanical expertise. The creation and evolution of this team certainly shows that there are exciting times ahead for Ward CNC and demonstrates our commitment to our customers.”

Dear Valued CustomerWard CNC as always is committed to supporting our customers. Our industry is currently facing a challenging time with spectacular efforts by many engineering organisations to keep production running and to keep on manufacturing essential equipment. We always understand that you require the shortest possible lead times, which is why we wanted to introduce our new ‘In Stock’ feature, demonstrating over 60 CNC machine tools available from our Sheffield (S4 7WW) & Redditch (B98 7SY) premises.